Refund & Cancellation Policy
Last updated August 13, 2026
1. Overview
Anonivo is a pay-per-use, wallet-funded service. This page explains when a charge is credited back to your wallet and when it isn't.
2. Wallet top-ups
Funds you add to your wallet are meant to be spent on the service over time and are non-refundable, except where required by law or at our discretion for a genuinely unused balance — contact support to request that.
3. Number & verification orders
If a number you purchase never receives the requested code, or the order fails or expires before a code arrives, the cost of that order is credited back to your wallet as usable balance — not a cash refund. If an order doesn't resolve on its own, contact support with your order ID and we'll review it.
4. No refund once a code is delivered
Once a verification code is delivered to your order, that number rental is considered fulfilled and is non-refundable — regardless of whether the code still worked on the destination site by the time you used it.
5. Duplicate or erroneous charges
If you believe you were charged in error or more than once for the same order, contact us within 14 days and we'll investigate and correct it.
6. How to request a review
Email support@anonivo.com with your account email and the order ID in question. See the Contact page for details.
7. Processing time
Approved wallet credits are typically applied within a few business days of our review.
8. Changes to this policy
We may update this policy as the product evolves, including once direct payment processing goes live. Material changes will be reflected by updating the date at the top of this page.